Refund & Cancellation Policy

1. General Principles

GERNEX TECH PRIVATE LIMITED ("Company", "we", "us", or "our") strives to ensure high quality and customer satisfaction across all our digital products, mobile applications, and software engineering services. This Refund & Cancellation Policy outlines the guidelines regarding cancellations, subscription billing, and refunds for transactions completed through our mobile applications or directly with our studio.

2. Mobile App Store Purchases (iOS / Apple App Store)

If you purchase a digital feature, paid app download, or subscription through any of our iOS mobile applications published on the Apple App Store:

• Apple In-App Billing: All billing, payment processing, and refund requests for digital purchases completed within iOS applications are managed directly by Apple Inc., in accordance with Apple's Media Services Terms & Conditions.
• How to Request an iOS App Refund: GERNEX TECH PRIVATE LIMITED does not have direct access to your Apple ID transaction records or credit card information. To request a refund for an iOS purchase, please visit Apple's official refund portal at reportaproblem.apple.com. Log in with your Apple ID, select the transaction, and choose "Request a refund."
• Managing App Subscriptions: You can manage or cancel auto-renewing subscriptions at any time through your iOS device settings: Settings > [Your Apple ID] > Subscriptions. Cancellation takes effect at the end of the current billing cycle.

3. Web Portals & Custom Engineering Services

For custom software development contracts, web platform builds, or prototyping services entered directly with GERNEX TECH PRIVATE LIMITED:

• Project Cancellation Prior to Kickoff: If a custom project contract is canceled in writing prior to the commencement of design or development work, any advance deposit paid (minus reasonable administrative or legal processing costs) will be refunded.
• Milestone Payments: Payments for completed project milestones or custom software components delivered and approved according to the Statement of Work (SOW) are non-refundable.

4. Direct Refund Processing & Timelines

In cases where a direct refund is approved by GERNEX TECH PRIVATE LIMITED (outside the Apple App Store ecosystem):

• Refunds will be processed back to the original payment method (bank account, credit card, or UPI) used at the time of purchase.
• Once initiated, refunds typically take between 5 to 10 business days to reflect in your account, depending on your financial institution.

5. Contacting Support for Refund Assistance

If you experience technical issues with an in-app purchase, feature activation failure, or need assistance regarding a billing inquiry, our support team is available to assist you: