Privacy Policy

1. Introduction & Overview

GERNEX TECH PRIVATE LIMITED ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal data of our users, website visitors, and mobile application users ("you" or "user"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at gernextec.com, use our web portals, or install and interact with any iOS or Android software applications published by GERNEX TECH PRIVATE LIMITED.

Please read this Privacy Policy carefully. By accessing our website or using our software applications, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access our site or use our software applications.

2. Information We Collect

We may collect information about you in a variety of ways depending on how you interact with our services and applications:

A. Personal Data You Provide Directly

• Contact & Identity Details: Full name, email address, phone number, company name, and project requirements provided when submitting contact forms, requesting project proposals, or communicating with our support team.
• Account Credentials: Username, email address, and encrypted passwords created when registering an account on our application platforms.
• Communication Records: Correspondence, feedback, and customer support inquiries sent to contact@gernextec.com.

B. Mobile Application Data & Telemetry (iOS / Android)

• Device Identifiers & Technical Specs: Device model, operating system version (e.g., iOS 17/18), unique device identifiers (IDFV), language preferences, and time zone settings.
• Hardware & Sensor Permissions: With your explicit consent, certain applications may request access to Bluetooth Low Energy (BLE) scanning for connected device synchronization, camera/photo gallery for user profile customization, or local storage permissions for offline activity caching.
• App Usage Telemetry & Crash Logs: Anonymous aggregate app performance data, feature utilization statistics, stack traces, and crash diagnostic logs to maintain application stability.

C. Web Analytics & Cookie Technologies

Our website uses standard server logs, cookies, and local storage objects to remember user preferences (such as Light/Dark mode settings), analyze traffic trends, and secure website forms. You may disable non-essential cookies via your browser settings.

3. How We Use Your Information

GERNEX TECH PRIVATE LIMITED uses collected information for legitimate operational and business purposes, including:

• Delivering, operating, maintaining, and updating our mobile applications and web services.
• Processing customer inquiries, project requests, and providing prompt technical support.
• Enabling Bluetooth Low Energy (BLE) device synchronization and offline activity buffering in relevant hardware-companion apps.
• Detecting, preventing, and addressing technical issues, software bugs, security threats, or unauthorized access.
• Complying with statutory legal obligations under Indian law and Apple App Store Review Guidelines.

4. Disclosure & Sharing of Information

We do not sell, rent, or trade your personal data to third parties. We may disclose collected information only under the following limited circumstances:

• Service Providers: Trusted third-party cloud hosting providers, database services, and email API providers (e.g., Resend, AWS) operating under strict data processing agreements.
• App Store Infrastructure: Technical diagnostic and telemetry data processed via Apple App Store / TestFlight services for iOS application delivery and crash reports.
• Legal Compliance: If required by law, court order, regulatory mandate, or government authority under the Digital Personal Data Protection (DPDP) Act or Information Technology Act of India.

5. Data Storage & Security Measures

We implement industry-standard technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All web traffic and API communications are encrypted using HTTPS / Transport Layer Security (TLS 1.3). Sensitive user data is stored on secure cloud servers using AES-256 encryption.

While we take all reasonable precautions to safeguard your data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

6. Children's Privacy (COPPA & App Store Compliance)

Our website and applications are not intended for children under the age of 13. We do not knowingly solicit or collect personal information from children under 13 without verifiable parental consent. If we learn that we have collected personal data from a child under 13 without parental consent, we will promptly delete that information from our servers.

7. Your Rights & Data Controls

Depending on your jurisdiction (including GDPR and Indian DPDP Act regulations), you possess the following rights regarding your personal data:

• Access & Portability: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete personal information.
• Erasure ("Right to be Forgotten"): Request deletion of your account and associated personal data.
• Withdrawal of Consent: Revoke mobile app hardware permissions (e.g., Bluetooth, Camera) at any time via your device iOS/Android System Settings.

To exercise any of these rights, please contact our Data Protection Officer at contact@gernextec.com.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, operational practices, or mobile app features. Any updates will be posted on this page with an updated "Effective Date". We encourage you to review this page periodically.

9. Contact Information

If you have any questions, concerns, or data requests regarding this Privacy Policy, please contact us at: